Retail banks face a loyalty crunch as card experience leaves customers underwhelmed
Press contact:Fahd PashaTel.: + 1 647 860 3777E-mail: Fahd.Pasha@capgemini.com Retail banks face a loyalty crunch as card experience leavescustomers underwhelmed Paris, March 11, 2025 – The Capgemini Research Institute’s World Retail Banking Report 2025, published today, reveals a critical shortcoming in how retail banks appeal to the demands of